Zendesk solution that allows organizations

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updated July 19, 2023 Zendesk buys Tymeshift Zendesk, INC.Today announced the acquisition of Tymeshift, an AI-powered human resourcesmanagement (HRM) solution. Created exclusively for Zendesk customers, Tymeshiftsimplifies management of complex customer experience (CX) workloads.“Regardless of size, all businesses can benefit from an HRM tool and Tymeshiftwas a logical choice as we expanded our product line. With this acquisition, weare making adoption completely transparent, with immediate added value for Zendeskcustomers,” said Matt Price, Senior Vice President of Zendesk. “Tymeshift hasproven itself as a comprehensive and intuitive HR solution, providingbusinesses with the ability to optimize planning, forecasting and

reporting and optimizing the ultimate quality of customerservice . » “Whatever Chinese Malaysia Phone Number List  their size, all companies can benefit from an HRM tool.The acquisition of Tymeshift was a logical choice in expanding our productline. » Matt Price, Senior Vice President of Zendesk Tymeshift is an AI-powered  to track agent activities,productivity, and efficiency levels in real-time. Automatic creation ofschedules, forecasts and reports in real time significantly increases automatictracking in Zendesk and visibility into agent activity, saving agents valuabletime previously spent on manual labor management tasks. of work. Whether for alarge e-commerce company, a platform for freelancers or a largetelecommunications company,

Tymeshift has already proven its value and Zendesk will beable to offer this solution to other customers as well. Here are some of itsadvantages: AI-powered forecasting: Zendesk data is analyzed based on predictedticket volumes and subject areas. This allows businesses to reliably predictfuture staffing needs, with real-time information to reduce operating costs.Scheduling: A detailed schedule is generated based on clients' staffingforecasts, so they can plan the necessary shifts from the compiled data.Reporting: Users can view historical data and real-time data to optimize feesand service levels. Visibility into team performance and productivity:Companies can check agent productivity levels and analyze staffing decisions tomake improvements.